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Track your shipment
Items purchased in Spain will be shipped by GLS. You can find out the status of your shipment at any time using the tracking code that we will provide you with. In case your shipment cannot be delivered due to the absence of the recipient, there will be a second delivery attempt before the service expiry date.
Items purchased in foreign countries will be shipped via Mail Boxes. You can find out the status of your shipment at any time using the tracking code that we will provide you with. Customs costs are the customer’s responsibility.
IMPORTANT FOR INTERNATIONAL CUSTOMERS
Dear customer, normally countries have protective measures for foreign markets, setting fees and taxes on importation. Therefore we recommend that before placing an order, you should ask in your customs office if goods from Spain are subject to any of these taxes, since in some cases the price of the taxes can exceed more than 100% of the value of the goods. International customers are responsible for paying customs and/or import taxes. Shipping costs do not include customs costs and/or value-added taxes in the country of origin. Castanets of the South is not responsible for any additional charge; these charges are the customer’s responsibility. If you have any questions about your order please contact us by email: castanuelas@castanuelasdelsur.com For countries outside of the European Union: In cases of returns, imports, or repatriation of merchandise to Spain, they are subject to customs procedures, which require documentation and unavoidable tax. The minimum cost for said items is €42 which will not be reimbursed in any case unless it was an error on our part.