Frequently Asked Questions2023-01-23T15:33:37+01:00

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Frequently Asked Questions

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How do I choose my ideal castanet size?2022-09-30T13:47:42+01:00

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Choosing the ideal castanet size is a very personal choice, but to help you decide, we will show you the following illustration.

You should measure your hand from point A to point B. Once you have the measurements, you can compare them to the following image:

Castañuelas del Sur Sizing

If you wish, you can access our section Choose your castanet size where you can enter the measurements in our calculator to know which size best adjusts to your hand according to the model.

Hand measurement guide
Why does Castanets of the South have 3 brands?2022-10-03T09:18:56+01:00

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We have 3 brands to differentiate our catalogue’s distinct ranges. They are all made in our Sevilla factory. We’ll explain each one of them:

  1. Hernández: this is the brand used for the beginner (Amateur) and semiprofessional (Concert) ranges.
  2. Castañuelas del Sur: includes the vast majority of handmade castanets, like the Professional and Special ranges.
  3. Juan Vela Sevilla: this brand is on all of our Capricho and Special Jota range. They have this name because it is our master craftsman Juan Vela who invented and created this model more than 20 years ago.
What is the best model for dance conservatory students?2022-09-30T13:49:25+01:00

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Theprofessional Fibre castanets in Grained Black with a Normal Soundbox or Double Soundbox are the best option for conservatory students, since they are the most versatile castanets in our range.

Which castanet goes on the right hand?2022-09-30T13:51:13+01:00

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In the area where we put the thumb for adjustment, we can see that it has a mark or stripe and the other does not. The castanet that has the mark is the right (female or carretilla) and the one that doesn’t have the mark is the left (male or golpeo). In the case of left-handed people it is the opposite.

How do you put on castanets?2022-09-30T13:57:05+01:00

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1Two types of castanets: Depending on if they are flamenco or Spanish dance and jota castanets, they are put on the thumb or the middle finger. In the first case they are put on the thumb and the second, on the middle finger.

2Identify each castanet: one of the castanets will have a higher-pitched sound and the other a deeper sound, which are usually known as female and male, respectively. The “female” castanet is put on the right hand and the “male” castanet on the left.

3Put the string on the thumb or middle finger: the castanets are divided in two parts that are held together by a string. The thumb or middle finger (as appropriate) should be inserted into the strings so that it is on the bottom part and the base of the thumb or middle finger. The loop should rest on the knuckles.

4Adjust the castanets: Once the strings are on the thumbs, adjust the pressure with the loop of the string, so that they aren’t too loose. Do some sound checks to make sure they are perfectly placed.

 

How can I clean my castanets?2022-09-30T13:58:41+01:00

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They can only be cleaned with a dry microfibre cloth after each use. Clean both inside and out. Do not use liquids nor soaps or the castanet could decay.

Is it true that the castanets need to be “warm”?2022-09-30T14:00:55+01:00

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For so many years we have been accustomed to hearing this question and we don’t stop to think if it’s real or not and why. It is a question that people ask us a lot.

The castanet is not better because we feel they are “warm” in our hands, since it is not made of natural wood, it is made of synthetic materials, so the temperature it’s at doesn’t contribute anything to the castanet, it isn’t a benefit or a damage. It will sound the same at any temperature. Distinct from everything else, is the fact that the feel of the castanets in our hands is more pleasant when they are “warm” than when they are cold. The fact that our castanets come with a case lined with fleece is not so that they are “warm”, it is simply because if they fall while they are in the case, the fleece will cushion their fall.

How long is it recommended to practice?2022-09-30T14:02:29+01:00

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We recommend practicing for half an hour, 5 days a week.

This exercise is also useful to exercise our hands and fingers and make our forearms stronger. So… practice!

What sound is best for me?2022-09-30T14:05:15+01:00

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In the section where we explain the different materials that we work with, we explain the sound that each material offers.

The choice of sound is very personal, since it doesn’t only depend on the use that we are going to make of each castanet, but it also depends on our tapping, that is, how loudly or gently we play.

Our recommendation is that if we have a gentle tapping, we choose the material that offers a medium sound like grained fibre or materials that give a high-pitched and bright sound such as Glass or Granadillo wood. In this way, we won’t need to play loudly to make them sound, their high-pitched sound will help us to not have to strain too much if we don’t have very much strength in our hands….they will do the hard work.

If we have strong tapping, we can play any material, they will all be fine; but it is true that the materials that give us a high-pitched sound will sound too loud; so we recommend materials that give us deep sounds, like Pressed Fabric. They will sound more beautifully and with a cleaner and more pleasant nuance.

But as we always say, the customer has the final word. It is them that must feel good about the chosen material and sound, since sometimes it is the castanet that chooses the person.

What is the difference between different castanet materials?2022-10-31T17:48:41+01:00

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Black Fabric Capricho Castanets Detail

Pressed cotton: produces the harshest sound, it is ideal to play in confined spaces, alone, or as an accompaniment to a musical instrument. Its material is composed of cotton and paper sheets. 100% handmade.

Professional Grained Granadillo Wood Castanets Detail

Granadillo wood or coloured wood: offers us a bright and harmonic sound. Ideal for open spaces and as an accompaniment to various instruments. Its material is composed of wood and paper sheets pressed at high temperatures for better resistance and bathed in resin so that it doesn’t suffer sound variations nor is affected by humidity or climate changes as is the case with natural granadillo wood. 100% handmade.

Professional Red-Grained Black Fibre Castanets Detail

Grained Fibre: this material offers us a medium sound, adaptable to all musical styles. Its material is composed of thousands of paper sheets pressed at high temperatures for the best resistance. Without a doubt, it is the most in-demand material. In the case of Red-Grained Fibre, to every few sheets of black paper, a red paper is added, thus giving it the red lines you see on the surface of the castanet. In the case of White-Grained Fibre, this is done with white paper. 100% handmade.

Professional White-grained Green Fibreglass Castanets Detail

Glass: offers us the highest-pitched sound of all of the materials. Its material is composed of thousands of paper sheets pressed at high temperatures. Recommended for open spaces, large groups and accompaniment to various instruments.

Amateur Black Fibre Castanets Detail

Amateur Fibre: ideal for beginners. Very resistant material and high-pitched sound. 100% serial production.

Red Fibre Concert Castanets Detail

Concert Fibre: semi-professional. 50% by hand and 50% serial production. Sanded and polished by hand. Resistant material and harsher sound than the Amateur Fibre. It is also recommended to more advanced beginners.

If you need to hear the distinct sounds of the materials, you can access them in our “Get to know the sounds”, section where you can hear the sound of each model.

What is the difference between a normal soundbox and a double soundbox?2022-10-03T08:29:12+01:00

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The difference is in the sound, with the normal sounbox, a medium sound is achieved, while with a double soundbox, a deeper nuanced sound is achieved.

What does “without a point” mean?2022-10-03T09:13:34+01:00

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We can remove the point on the neck of the castanet anytime we want with an additional cost (€10) on the professional, capricho and jota ranges. On occasion it is removed for aesthetics and other times because it is more comfortable without it while playing. Its elimination does not affect the sound at all. This modification is non-refundable.

 

Castanet with a Point

Castanet with a Point

Castanets without a Point - Non-refundable.

Castanet without a Point

Is it a handmade product?2022-10-03T09:15:53+01:00

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At Castanets of the South, our castanets are made one by one, by hand, with the same care and love that we have dedicated from the beginning. We encourage you to see the differences in each of them through the videos of their sounds or even videos of how we make them on our Youtube channel.

To make just one pair of castanets from beginning to end, we need 2 and a half hours of one person’s work.

What are the payment methods?2022-10-03T09:24:17+01:00

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1Payment with a bank card: there is no additional cost.

2Paypal Payment: With Paypal, financial information is never communicated to castanuelasdelsur.com, Paypal encodes and protects your card number.

3Payment by bank transfer: You will receive an email with the bank details and the amount to be paid, with a unique reference number to specify to the bank at the time of the transfer order. We will begin to prepare the order once we have received the order amount (you should count approximately 5 work days based on the inter-bank period).

2Bizum Payment: Bizum, the payment system that allows money transfers to be made through your bank’s mobile app.

4SeQura – Buy now, pay later: Make your purchases with complete confidence. Buy now and pay when you verify your order, up to 7 days after the shipment. At no extra cost. Service managed by SeQura. Service available only at the national level.

5SeQura – Flexible Payment: Divide the payment into 3, 6 or 12 monthly instalments. For only one fixed monthly cost. You can modify or complete the payment when you want with no penalties. Service managed by SeQura. Service available only at the national level.

 

 

 

I made my purchase today, when will I have my castanets?2022-10-03T09:25:53+01:00

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If you make the purchase before 13:00, we immediately ship it, if not, we ship it the next day (see delivery time table). This rule is always implemented when we have availability of the selected model. For us it is most important to deliver your product as soon as possible, but there are occasions when we do not have availability of some size or model; in this case it will be given top priority for delivery as soon as possible.

How long will my order take?2022-10-03T09:32:53+01:00

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National Orders

Peninsula Canary Islands* Balearic Islands Ceuta and Melilla*
Delivery time Maximum period of 72 hours provided that the purchase is made before 13:00. Maximum delivery period of 72 hours provided that the purchase is made before 13:00. Maximum delivery period of 72 hours provided that the purchase is made before 13:00. Maximum delivery period of 72 hours provided that the purchase is made before 13:00.

The purchased items will be shipped through GLS. You can find out the status of your shipment at any time using the tracking code that we will provide you with. In case your shipment cannot be delivered due to the absence of the recipient, there will be a second delivery attempt before the service expiry date.

* If the customer decides to change the delivery address, once it’s received by the transport company, there will be an additional cost of €7. The delivery may be delayed up to a week later.

International Shipping

Delivery time
Portugal Maximum delivery period of 24/48 hours provided that the purchase is made before 13:00.
European Union Maximum delivery period of 10 days.
Countries Outside of the European Union Maximum delivery period of 10 days.
North America and Canada Maximum delivery period of 7 days.
Central America and Islands Maximum delivery period of 10 days.
South America and Mexico Maximum delivery period of 10 days.
Asia Maximum delivery period of 7 days.
Japan, Australia and New Zealand Maximum delivery period of 10 days.
Arab Countries Maximum delivery period of 7 days.
South Africa Maximum delivery period of 10 days.
The Rest of the African Continent Maximum delivery period of 10 days.

The purchased items will be shipped through Mail Boxes. You can find out the status of your shipment at any time using the tracking code that we will provide you with.

What are the shipping costs of my order?2022-10-03T09:38:54+01:00

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National Orders

Peninsula Canary Islands* Balearic Islands Ceuta and Melilla*
7 € 17 € 10 € 31 €

* If the customer decides to change the delivery address, once it’s received by the transport company, there will be an additional cost of €7. The delivery may be delayed up to a week later.

International Shipping

Price
Portugal 12 €
European Union 19 €
Countries Outside of the European Union 25 €
North America and Canada 24 €
Central America and Islands 37 €
Asia 37 €
Arab Countries 41 €
South America and Mexico €32
Japan, Australia and New Zealand 43 €
South Africa 41 €
The Rest of the African Continent 51 €

For more information about customs costs, go to our International Orders section.

Can I pick it up at the shop?2022-10-03T09:41:15+01:00

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When ordering online, you can choose the option topick it up at the shop, our factory located in Sevilla on Calle Ornitorrinco 10.

How can I return an order?2022-10-03T09:45:57+01:00

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You just need to send us an email to castanuelas@castanuelasdelsur.com or fill in the form in the Warranties and Returns section indicating your data, item to return, reason for the return and invoice number. You will receive an email with instructions to follow.

he item must be in its original state with its tag and in its case . Castañuelasdelsur.com reserves the right to reject returns with no identification number, in bad condition, with the product used and without the original case of each product.

Returns can be made in a 1 month time period.

How can I contact Customer Service?2022-10-03T09:49:27+01:00

This post is also available in: Español (Spanish)

If you have any questions about the delivery of your order or our products you can always contact us:

Through one of our email addresses: hola@castanuelasdelsur.com.

Our hours are from 8.00 a.m. to 2:00 p.m. Monday to Friday.

On our Facebook page.

By calling 954 25 65 59

WhatsApp: 618 08 73 65

You can always come to visit us to answer your questions, try the castanets in person, and buy them directly in our factory located on Calle Ornitorrinco 10, in Sevilla.

What is the Bezana Capricho model?2022-10-03T07:31:35+01:00

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As it couldn’t be any other way, we also chose Mar Bezana to make a special castanet.

Mar Bezana is also a great concert performer in our country.

In this case, we also chose the Granadillo wood material, since its aesthetic is one of the most striking. For her, we chose to produce it with our Capricho model design.

This castanet is characterised by having a high-pitched sound, since it is the sound that Mar Bezana likes the most.

What is the Consol Grau Granadillo wood model?2022-09-30T14:07:42+01:00

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Consol Grau is a concert performer in our country that plays the castanets in a very special way. She specialises in classical music.

We wanted to make a special model for her way of playing and which was comfortable, so she was in our factory for several days trying castanets until we created the one that best suited her way of playing.

This castanet is produced in Granadillo wood and it has a distinct form from the rest. Let’s say it’s finer and weighs less than the rest. It is very easy to play.

We recommend it for classical music or for people with gentle tapping.

How are Jota castanets positioned?2022-10-03T11:56:44+01:00
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